Refund policy
At Dune & Gully, we’re committed to providing premium outdoor gear that enhances your family adventures. If you need to return your purchase, we’ve made the process as simple as possible. Please read the following for details on our return and refund policy.
Returns
We offer a 30-day return period from the date of delivery. To be eligible for a return, your item must be in the same condition you received it, unused, unworn, with all original tags attached, and in its original packaging.
To start a return, please contact us at team@duneandgully.com within 30 days of receiving your order. Once your return is approved, we will provide return shipping instructions. Costs for return shipping will be at the customers expense.
Important: We cannot accept returns on items that have been removed from their packaging, assembled, or used. For items like our beach tents, please ensure they remain in their original packaging for returns.
Returns
Once we receive and inspect your return, we will notify you of approval or rejection of your refund. If approved, your refund will be processed within 10 business days and applied to your original payment method. Please note, it may take additional time for your bank or credit card company to post the refund.Non-returnable Items
Certain items cannot be returned, including:
- Products that have been removed from packaging or used.
- Final sale items.
- Custom or personalised products.
Damaged or Faulty Items
Please inspect your order immediately upon receipt. If the item is damaged, defective, or if you receive the wrong item, contact us at team@duneandgully.com.
Exchanges
If you wish to exchange an item, the fastest way is to return your original item and then place a new order for the desired product. Please contact us for assistance.
Changes to Orders
Due to our fast order processing, we are unable to make changes to your order once it has been placed. Please ensure that all details are correct before completing your purchase.
