Frequently Asked Questions

Bay Beach Tent

The Bay Duo+ measures 2.1m x 2.1m (before stretched) and is ideal for 2–4 people, perfect for couples or smaller families who love easy beach days.

The Bay Crew measures 2.7m x 2.7m (before stretched) and is ideal for 3–6 people, giving you more room to relax, spread out, and enjoy the day together.

Every Bay Beach Tent is made from premium UPF 50+ Lycra, offering excellent sun protection and a soft, durable finish that’s built for years of family adventures.

Setting up your Bay is simple and quick. Visit our Setup Tips page for a step-by-step guide, plus handy advice for breezy beach days.

A hurricane? Probably not. But your typical windy beach day? Absolutely. The Bay holds up beautifully in normal coastal conditions, just make sure you follow our tips for a stable setup on windy days. You’ll find them on our Setup Tips page.

First, make sure your tent is dry. Remove the poles and fold them down, then empty and shake out the anchor bags to remove all sand. Fold the anchor bags onto the canopy so you’re left with a neat square, then pack everything into the carry bag ready for your next adventure.

To keep your Bay looking its best avoid filling the anchor bags with sharp or rough objects. Shake out any sand and make sure all parts are dry before packing away.

If your tent needs a wash, remove the anchor bags and cords, folding and securing the cords before placing them in a delicates bag. Wash on a cold hand wash or gentle machine cycle, then air dry. Avoid ironing & bleach and your Bay will be ready for many more summers to come.

Shipping & Returns

All Dune & Gully products are dispatched from Perth, Western Australia. We aim to send out all in-stock orders within 1–2 business days of purchase (excluding pre-orders). 

Shipping times are business days from the date of dispatch. If you live in a rural area, your order might take a little longer. You can calculate your estimated delivery time here. Once your order is on its way, you’ll receive a tracking link.

If you have any questions, drop us a line at team@duneandgully.com. We’re happy to help.

Of course. We gladly accept change-of-mind returns within 15 days, provided the item is unused, in its original packaging, and in saleable condition. Refunds are processed using your original payment method (credit card refunds return to credit card, PayPal to PayPal, Afterpay to Afterpay). Please note: customers are responsible for the return shipping costs. For any other return-related enquiries, simply email us at team@duneandgully.com.

Preorders

If you’ve pre-ordered an item, you’ll find the estimated delivery date on the product page. We’ll keep you updated every step of the way.

Yes, absolutely. Just email us at team@duneandgully.com, and we’ll process a refund using your original payment method.

We’d love to help. Didn’t find what you were looking for? Send us an email at team@duneandgully.com. We’re always happy to chat.